HotelTrack

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Provide easy

Guest Feedback

with HotelTrack^SM

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Meets all your feedback needs.
With its unique question inventory, you can organize the surveys as you wish, collect unlimited feedback and start examining the reports instantly. With the complaint management module, it provides the opportunity to take action before dissatisfaction grows or falls on social media.

Define and track as many zones as you want in your hotel.
Thanks to the advanced Barem Tracks QR engine, you can define as many fields as you want and collect feedback according to field types.

See your instant position relative to the competition.
With the Benchmarking module, you compare the scores obtained from similar businesses with your own, and you will be the one who determines the rules of your industry.

Get instant results with integrated reporting.
Your research and data collection process is completed with the final answer to the questionnaire you administered. Your specially designed detailed reports are ready to be accessed with a single click.

HotelTrack^SM recommends data-based guest management actions.
It is up to you to prioritize and implement those suggestions that are suitable for your business's strategies and to monitor the results.

Provides a brand new dialog with your guests.
Thus, you determine the future of your business together with your guests who are willing to contribute to the management. It also directs your guests to share their opinions on social media in surveys with high satisfaction.

HotelTrack^SM
is a unique feedback collection tool that works with an annual subscription, with instant reports and database access, which collects all the feedback from the guests that the hotel management needs, on a single platform, that users can operate alone without the need for third parties.

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HotelTrack^SM Contents

Hotel Zones

With HotelTrack^SM advanced QR generation module, you can generate QR covering all regions of your hotel. The questions will be customized according to the type of region you have chosen, so you can follow up your general satisfaction with a much more qualified quality, as well as manage complaints. In this way, you can direct complaints not only to the senior management, but also to the people in charge of the regions.

Reporting

All data compiled through the HotelTrack^SM portal; Both a tracking panel on the portal and Excel reports prepared by experts are instantly available to you. Excel report is not just a file where data is presented, it contains very detailed analysis. It is also designed in such a way that you can analyze the results in depth by filtering them according to profile information. Word cloud analytics are also available for you to easily prioritize open-ended answers.

Benchmarking

With HotelTrack^SM, you can see your position in the most accurate way compared to the competition with Barem's globally patented approach. In this way, you determine your targets according to the sector and you have the opportunity to fine-tune them.

Be Active on Social Media

HotelTrack^SM directs participants with high overall satisfaction to share their views directly on their social media accounts. In this way, the positive opinions required for your business become visible on social media and you will receive more customer advice.

Why HotelTrack^SM ?

Advantages of HotelTrack^SM over conventional methods

Conventional research; Preliminary preparation, data collection, analysis and reporting is a process that takes weeks. With HT, getting your feedback from your guests is an instant process. Moreover, you can monitor the results continuously, and you will get instant reports when the last survey is completed.

Advantages of HotelTrack^SM over solutions you employ

Many hotel managements do the necessary research themselves. He tries to achieve results by using general survey programs or by entering paper and pencil surveys in Excel. Data analysis and reporting are tiring processes that require expertise and take time. However, HT helps you to do all these processes automatically and recommends the right actions with the scores it calculates, so you both meet your research needs economically and take your organization much further with the point-and-shoot actions you take.

Prevent Complaint, Ensure Loyalty

In addition to all these advantages, HotelTrack^SM allows you to instantly respond to complaints and thus provide an excellent customer experience. Sharing undelivered grievances on social media is a disaster, and sharing positive experiences is an excellent loyalty builder for your business. In this way, you can take precautions against disasters that may occur in social media with HT.

Some of our

Clients

Barem Market Research and Consultancy founded in 1982 as the third marketing research company in Turkey. The establishment's mission was to provide a scientific and quality approach to marketing research.

From 1994 to 2009, Barem was a member of the world-leading ad-hoc research group Research International. Through this network, Barem was able to conduct global research projects. As a result, the provided local expertise is merged with the global one, creating an enormous increase in its intellectual capital.

In 2009 Research International decided to acquire another global network, TNS, leading Barem to be a part of WIN (Worldwide Independent Network of Market Research). Within this network, Barem would be able to provide innovative solutions, hence it has an ability to conduct research in more than 78 countries. The group is formed of the companies with high reputation in their own countries.

Barem's expertise in developing technologies for its clients provided to be approved by the Turkish Ministry of Science and Technology in 2017. With this aspect, Barem is the only Research & Development center in the marketing research industry in Turkey.

Barem, in parallel with its foundation principles, provides technological research tools developed according to the sectoral needs of its clients while merging its know-how and contemporary business issues.

CONTACT US

Levent Mah. Üst Zeren Sok. No.8 34330
Beşiktaş/İstanbul

Hoteltrack@barem.com.tr

+90 212 320 2200

CERTIFICATES

FREE TRIAL TR

Provide easy

Guest Feedback

with HotelTrack^SM

SCHEDULE A MEETING

INTRO VIDEO

FLYER

HotelTrack^SM Contents

Hotel Zones
With HotelTrack^SM advanced QR generation module, you can generate QR covering all regions of your hotel. The questions will be customized according to the type of region you have chosen, so you can follow up your general satisfaction with a much more qualified quality, as well as manage complaints. In this way, you can direct complaints not only to the senior management, but also to the people in charge of the regions.

Reporting
All data compiled through the HotelTrack^SM portal; Both a tracking panel on the portal and Excel reports prepared by experts are instantly available to you. Excel report is not just a file where data is presented, it contains very detailed analysis. It is also designed in such a way that you can analyze the results in depth by filtering them according to profile information. Word cloud analytics are also available for you to easily prioritize open-ended answers.

Benchmarking
With HotelTrack^SM, you can see your position in the most accurate way compared to the competition with Barem's globally patented approach. In this way, you determine your targets according to the sector and you have the opportunity to fine-tune them.

Be Active on Social Media
HotelTrack^SM directs participants with high overall satisfaction to share their views directly on their social media accounts. In this way, the positive opinions required for your business become visible on social media and you will receive more interest.

Why HotelTrack^SM?